Data privacy

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Privacy Policy

1. Data Protection Officer:

A data protection officer must be appointed when a company has 10 or more employees who regularly process personal data. At this time, Hotel Lauterbad GmbH employs fewer than 10 employees who have access to personal data. Access to this data is regulated by software solutions and password-protected. Each of our employees has completed data protection training and is subject to our data protection policies.

As of: Lauterbad, May 1, 2018

For inquiries regarding data protection matters, please see the direct contact information below…

2. General Information

2.1 Hotel Lauterbad GmbH takes the protection of your personal data very seriously and strictly adheres to the provisions of the data protection laws of the Federal Republic of Germany, the Telemedia Act, and the data protection regulations of the European Union.

2.2 Hotel Lauterbad GmbH works with IT specialists and attorneys (hereinafter “partners”) to prepare the customized quote and lodging agreement you have requested. Our data protection officer will share your personal data with these partners solely for the purpose of establishing the requested data protection and compliance management system and making initial contact with you.

2.3 Hotel Lauterbad GmbH will require its employees and cooperation partners to comply with data protection regulations.

2.4 The following statement provides you with an overview of how we ensure this protection and what types of data are collected and for what purposes.

2.5 For all questions and communications regarding data protection, please contact the Data Protection Officer at DATENSCHUTZ or by mail at the address listed in the legal notice.

3. Personal Data

To prepare a quote and contact you, we collect and store the following information from you:

General information from prospective customers regarding the service:

  • Full Name

  • Full Address

  • Email Address

  • Full Phone Number

For corporate inquiries:

  • Company Name

  • Full Name of the Contact Person at the Company

  • Company Address

  • Company Phone Number

  • Email Address of the Contact Person at the Company

  • Any Additional Information for More Precise Departmental Assignment

  • Billing Address Information

  • Customer Names, if booking on behalf of a third party

Additional information of interest:

  • Allergies or Intolerances

  • Past Stays

  • Past Correspondence

  • Number of Stays

4. Purpose of Collection, Processing, and Use

4.1 Personal data is collected, processed, and used by the data protection officer and our partners exclusively for the following purposes:

Preparing a quote in response to your request

There are no other purposes for which the data is used!

4.2 Hotel Lauterbad GmbH will use personal data for purposes other than those listed above only to the extent necessary, in accordance with Section 28(2) of the Federal Data Protection Act (BDSG), to protect the legitimate interests of a third party, to avert threats to national or public security, or to investigate criminal offenses.

4.3 Personal data is stored and processed exclusively on servers located in the European Union.

5. Your Rights

5.1 You may revoke your consent at any time with future effect by sending a written notice by mail to our Data Protection Officer or by email to info (at) lauterbad-wellnesshotel.de.

5.2 You also have the rights to access and erasure guaranteed by the Federal Data Protection Act. These rights may be exercised by sending a message by mail or by email to info (at) lauterbad-wellnesshotel.de

5.3 Hotel Lauterbad GmbH uses the PMS (reservation software) from protel frontoffice, as well as software from Zeppelin (hereinafter referred to as “cooperation partners”), for data processing.

6. Duration of Data Use

6.1 Personal data will be stored until you revoke your consent. The data is used exclusively for quality assurance purposes. Upon request, all of your data will be deleted immediately (see Section 5).

6.2 Hotel Lauterbad GmH will immediately notify its business partners of any revocation of consent declared to us. We have required our business partners to delete the personal data immediately upon becoming aware of the revocation.

7. Use of Cookies

7.1 Some services on this website use cookies to provide you with a convenient and feature-rich online service and to verify your authorization to use the services offered.

7.2 Cookies are text files that contain information used to identify returning visitors solely for the duration of their visit to the website. Cookies are stored on your computer’s hard drive and do not cause any damage there.

7.3 The website’s cookies contain personal data. Cookies save you from having to re-enter data multiple times, facilitate the delivery of specific content, and help us identify particularly popular areas of the website. This enables us, among other things, to tailor the website’s content precisely to your needs.

We do not have access to these cookies and cannot control them.

7.4 You have the option to disable cookies in your web browser.

See Section 8 for more information!

8. Use of Google Analytics

8.1 This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies,” which are text files stored on your computer that enable an analysis of your use of the website. The information generated by the cookie regarding your use of this website is generally transmitted to and stored on a Google server in the United States. However, if IP anonymization is enabled on this website, your IP address will be truncated by Google beforehand within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. 8.2 Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other data held by Google. 8.3 You can prevent cookies from being stored by adjusting your browser settings accordingly. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address), as well as from processing this data, by downloading and installing the browser plugin available at the following link: tools.google.com/dlpage/gaoptout. 8.4 You can prevent data collection by Google Analytics by clicking the following link. An opt-out cookie will be set to prevent the future collection of your data when you visit this website: Disable Google Analytics. 8.5 For more information on the terms of use and Google Analytics privacy policy, please visit www.google.com/analytics/terms/de.htmlbzw and https://www.google.de/intl/de/policies/

8.2 Privacy Policy for the Use of Google +1: Collection and Sharing of Information: You can use the Google +1 button to share information worldwide. Through the Google +1 button, you and other users receive personalized content from Google and our partners. Google stores both the fact that you have given a +1 to a piece of content and information about the page you were viewing when you clicked +1. Your +1s may appear as recommendations alongside your profile name and photo in Google services—such as in search results or on your Google Profile—or in other places on websites and in ads across the web. Google records information about your +1 activity to improve Google services for you and others. To use the Google +1 button, you need a public Google profile that is visible worldwide and must include at least the name you’ve chosen for your profile. This name is used across all Google services. In some cases, this name may also replace another name you used when sharing content through your Google Account. The identity associated with your Google Profile may be visible to users who know your email address or have other identifying information about you. Use of the Collected Information In addition to the purposes described above, the information you provide is used in accordance with Google’s applicable privacy policies. Google may publish aggregated statistics about users’ +1 activity or share them with users and partners, such as publishers, advertisers, or affiliated websites.

9. Facebook “Like” Buttons

9.1 Privacy Policy for the Use of Facebook Plugins (Like Button)

Plugins from the social network Facebook (Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA) are integrated into our website. You can recognize the Facebook plugins by the Facebook logo or the “Like” button on our site. You can find an overview of the Facebook plugins here: developers.facebook.com/docs/plugins/. When you visit our website, the plugin establishes a direct connection between your browser and the Facebook server. This informs Facebook that you have visited our site using your IP address. If you click the Facebook “Like” button while logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate your visit to our pages with your user account. Please note that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it is used by Facebook. For more information, please see Facebook’s Privacy Policy at de-de.facebook.com/policy.php. If you do not want Facebook to be able to associate your visit to our pages with your Facebook user account, please log out of your Facebook account.

10. Data Security

To prevent unauthorized access or disclosure, to ensure the accuracy of the data, and to guarantee its proper use, we employ appropriate technical and organizational measures. However, no electronic communication is completely secure. This means that any data and information you voluntarily provide to us could be obtained by third parties through unlawful means. Hotel Lauterbad GmbH cannot accept any responsibility or liability for the disclosure of information resulting from errors and/or unauthorized access by third parties during data transmission.

11. References and Links

11.1 When accessing websites linked to from this website, you may be asked again to provide information such as your name, address, email address, browser characteristics, etc. This privacy policy does not govern the collection, disclosure, or handling of personal data by third parties.

11.2 Third-party service providers may have different or separate policies regarding the collection, processing, and use of personal data. It is therefore recommended that you review the third-party websites’ privacy policies regarding their handling of personal data before entering any personal information.

12. DialogShift Chat Application on Our Website

Our website uses the chat application provided by DialogShift GmbH, Rheinsberger Str. 76/77, 10115 Berlin. This application processes and stores data for the purposes of web analytics, operating the chat application, and responding to inquiries.

To operate the chat function, chat texts are stored and a cookie with a unique ID is set—this is used to recognize you as a customer.

A cookie is a small text file that is stored locally in the cache on your device. With the help of this cookie, our application recognizes your device and can retrieve past chat logs. This cookie is stored for 90 days from the last time it was used. You can disable the storage of cookies in your browser settings. However, the chat function cannot be used without cookies.

The disclosure of information such as your name, email address, or phone number is voluntary and implies your consent to the temporary use and storage of this data for the purpose of establishing contact until the end of that contact. This personal data will be deleted after 90 days.

The legal basis for data processing is Article 6(1)(f) of the GDPR, based on our legitimate interest in providing effective customer service, conducting statistical analysis of usage patterns, and optimizing our offerings.

DialogShift provides

https://www.dialogshift.com/datenschutz

additional information regarding the collection and use of data, as well as your rights and options for protecting your privacy.

As of: Lauterbad, October 3, 2022